Shipping policy

Order processing times

Our orders are processed within 1-2 business days. During seasonal times like Black Friday, Thanksgiving and Christmas, order processing can take up 5 business days. We appreciate your patience while we prepare your order.

After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time.

Shipping Address Changes

If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we can not alter the shipping address anymore.

Shipping times

We currently ship to the United States with plans to expand to new countries in early 2023!

  • Orders shipping internationally to the United States will arrive within 7-10 business days.

 Shipping costs

  • Orders shipping to an address in the United States with an order value of $49.99 or less before taxes, have a flat rate of $4.
  • Orders shipping to an address in the United States with an order value of $50.00 or more before taxes, have free shipping
  • Orders shipping to an address in the Rest of the World with an order value of any amount before taxes, have a flat rate of $50.

Local pickup

We currently do not offer any local pickup.

Returns, exchanges, cancellations

Full refunds and exchanges are offered for regular priced merchandise within 20 days of purchase, or within 20 days that tracking indicates an order has been delivered. Refunds will be returned to the original payment method used to make the purchase. For all returns or exchanges:

  • Items must not be washed, worn or damaged.
  • All original tags must be attached.
  • You must present a valid receipt.

Sale and discount items are not eligible for returns or exchanges.

 

If you would like to cancel or make a change to your order, you are able to do so up to 3 hours after you receive your order confirmation. Please contact us directly at +880-1817-205234 so we can make these changes immediately. If your order ships and the changes have not been made, please return the items unused for a full refund.

We provide real time tracking information on all of our orders. If your order does not arrive by the estimated due date, please wait 48 hours before contacting us at +880-1817-205234. We will do our best to locate the package and extend your timeframe for refunds and exchanges. Should your order arrive damaged, please take photos and send them to us at support@tidyflair.com. We will send you a return label to ship the items back to us, and will send you a new order with brand new products immediately.

Should your order be identified as lost with the shipping carrier, we will ship a new order out immediately and offer a gift card for future purchases for the inconvenience.